The Senior Operations Manager – Final Mile Delivery & B2B Logistics is responsible for leading and optimizing a multi-faceted logistics operation, including final mile home delivery (big & bulky), B2B distribution, and specialized logistics services (e.g., pharmaceutical, freight forwarding, and project-based work).

This role owns end-to-end operational performance, from customer experience through execution, while managing both internal teams and third-party delivery partners. The ideal candidate is highly analytical, operationally hands-on, and experienced in managing complex logistics networks and customer relationships in a fast-paced environment.

Key Responsibilities 

Network & Operational Performance Management

• Own performance of a distributed, non-asset-based delivery network and internal operations
• Monitor and drive KPIs including on-time delivery, damage rates, customer satisfaction, and cost efficiency
• Identify performance gaps and implement corrective actions across teams and partners
• Ensure efficient routing, scheduling, and capacity planning

Third-Party Carrier & Vendor Management

• Build and manage relationships with third-party delivery providers and logistics partners
• Lead regular business reviews to ensure SLA compliance and continuous improvement
• Partner with leadership on carrier selection, onboarding, and contract management
• Ensure adherence to safety, regulatory, and company standards

Customer & Account Management

• Serve as primary operational contact for key clients across home delivery, B2B, and specialized logistics accounts
• Manage complex customer relationships, including healthcare, retail, and enterprise clients
• Oversee project pricing, quoting, and execution for large-scale logistics initiatives
• Handle escalations and drive root-cause resolution to improve customer satisfaction (NPS/CSAT)

Multi-Channel Operations Oversight

• Oversee daily operations across:
• Final mile home delivery (furniture, appliances, fitness equipment)
• Pharmaceutical distribution and regulated logistics (DSCSA compliance, licensing)
• Freight forwarding and international logistics coordination
• Data center relocations and specialized projects
• Coordinate across internal teams (drivers, warehouse, customer service, freight teams)
• Ensure seamless handoffs between linehaul, warehousing, and delivery

Data Analysis & Continuous Improvement

• Leverage data to identify trends, inefficiencies, and cost drivers
• Develop dashboards, reporting, and performance scorecards
• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies
• Create and standardize operational processes and documentation

Cost & Financial Management

• Manage delivery cost structures, pricing, and profitability
• Analyze cost drivers and identify savings opportunities
• Ensure adherence to budgets while maintaining service quality
• Support business development initiatives and strategic growth opportunities

Leadership & Team Development

• Lead hiring, training, and development of operations staff
• Drive workforce planning and staffing strategies across business lines
• Foster a culture of accountability, safety, and continuous improvement
• Collaborate cross-functionally with leadership, sales, and support teams

Problem Solving & Execution

• Manage day-to-day operational challenges including delays, damages, and service failures
• Make real-time decisions balancing customer expectations with operational realities
• Navigate complex, high-value, and time-sensitive logistics projects 

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience)
• 5+ years of experience in logistics, transportation, or operations management
• Experience managing third-party carriers and/or non-asset-based logistics networks
• Proven ability to manage complex B2B customer relationships
• Strong analytical skills (Excel, BI tools, or similar)
• Excellent communication skills with the ability to influence stakeholders at all levels

Preferred Qualifications

• Experience in final mile or big & bulky delivery
• Background in pharmaceutical or regulated logistics environments
• Familiarity with freight forwarding and international logistics
• Experience with routing/dispatch and logistics software (e.g., DispatchTrack, CSA WorldTrack)
• Lean/Six Sigma certification or equivalent

Key Competencies

• Operational Excellence
• Customer-Centric Mindset
• Vendor & Stakeholder Management
• Data-Driven Decision Making
• Problem Solving & Root Cause Analysis
• Leadership & Communication
• Adaptability in Fast-Paced Environments

Success Metrics

• On-Time Delivery Performance
• Damage and Return Rates
• Customer Satisfaction (NPS/CSAT)
• Cost per Delivery / Margin Performance
• Carrier & Operational Compliance

Work Environment

• Fast-paced, high-volume logistics environment
• Combination of office-based and operational oversight responsibilities
• Frequent collaboration with internal teams, customers, and external partners
• Occasional travel to partner and operational sites

Why Join Us

• Opportunity to lead and scale a diverse logistics operation
• High-impact role with direct influence on customer experience and business growth
• Exposure to multiple logistics verticals (final mile, B2B, pharma, freight)
• Collaborative, entrepreneurial, and growth-oriented environment

Benefits: 

We offer competitive compensation and a generous benefits package, including: 

• Health, dental, and vision insurance 
• 401(k) with company match 
• Life insurance and disability coverage 
• Paid time off and holidays 
• Career development and growth opportunities 

Physical/Mental Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear. 
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. 

Environmental/Working Conditions: 

The role will work out of our corporate office in Eagan, MN. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public 

About ACS Logistics Holdings: 

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment. 

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.