Field Operations Manager

Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. We are currently looking for a Field Operations Manager who thrives in a fast-paced environment and excels at supervising, directing, and guiding warehouse employees, independent contractors, and drivers.

Primary Role: You will be responsible for the overall operations and supervision of our fulfillment teams, ensuring timely deliveries of electronics, mattresses, furniture, fitness equipment, appliances, and other large-scale consumer items. You will also play a key role in maintaining our customers’ expectations to ensure customer orders are delivered at the right time and to the right location.

This role requires a dynamic and experienced Field Leader to oversee and support our logistics fulfillment teams across the United States. This role will involve managing both W2 employees and 1099 contractors who handle logistics, transportation, and fulfillment operations.  The Field Leader will be responsible for managing teams remotely across multiple locations and accounts. This role will ensure that all teams meet performance standards, comply with regulations, and deliver exceptional service to our customers while fostering a positive, productive work environment.

Job Responsibilities

Team Leadership & Development:

• Lead, coach, and support both W2 employees and 1099 contractors, providing guidance, training, and performance feedback to ensure high levels of efficiency and quality.
• Ensure consistent communication with remote teams to maintain alignment with company goals, policies, and procedures.
• Develop team members through ongoing performance evaluations, training programs, and career development opportunities.

Operations Management:

• Oversee daily logistics fulfillment activities, ensuring timely and accurate order processing, transportation, and delivery.
• Monitor and analyze team performance metrics to drive improvements in efficiency, safety, and customer satisfaction.
• Collaborate with operations teams to address any operational challenges or roadblocks and ensure solutions are implemented quickly and effectively.

Compliance & Safety:

• Ensure all teams are in compliance with industry regulations, company policies, and safety protocols.
• Conduct regular audits of logistics operations to ensure proper handling of inventory, safety practices, and adherence to regulatory requirements.
• Develop and implement safety programs to reduce accidents and improve workplace safety standards across all teams.

Client & Stakeholder Engagement:

• Act as the primary point of contact for client concerns or escalations related to logistics operations.
• Work closely with clients, vendors, and internal stakeholders to ensure seamless execution of logistics strategies.
• Foster positive relationships with contractors and team members, creating a collaborative and motivated work environment.

Reporting & Data Analysis:

• Maintain and report on key performance indicators (KPIs)
• Provide regular updates to senior management on team performance, operational efficiency, and logistics issues.
• Use data-driven insights to recommend improvements and identify opportunities for operational optimization.

Travel & On-Site Support:

• Travel regularly to field locations across the U.S. to provide on-the-ground support, troubleshoot issues, and implement best practices.
• Ensure consistent, high-quality service delivery in all geographic regions.

Qualifications:

Education & Experience:

• 5+ years of experience in logistics, operations management, or a related field, with at least 2 years in a leadership role managing both W2 and 1099 teams.
• Experience working with remote teams across multiple locations is highly desirable.

Skills & Competencies:

• Strong leadership abilities, with a proven track record of managing diverse teams and building a culture of collaboration and accountability.
• Excellent communication and interpersonal skills, with the ability to manage relationships with both employees and independent contractors.
• Ability to analyze complex data and translate it into actionable insights for improving operations and performance.
• Strong problem-solving skills and ability to work under pressure to meet deadlines and resolve issues.
• Proficiency in logistics management software, Microsoft Office Suite, and other relevant tools.

Other Requirements:

• Willingness to travel up to 100% of the time.
• Strong understanding of both W2 employment regulations and 1099 contractor agreements.
• Knowledge of safety and regulatory compliance standards in the logistics industry.

Ability to adapt in a fast-paced, ever-changing work environment.

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

This role will work out of local warehouse. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an indoor warehouse environment and involves frequent contact with customers, vendors, employees, and the public
• Some weekend and evening hours may be required

About ACS Logistics Holdings:

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.