Operations Manager

 ACS Logistics Holdings, LLC Dba Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. We are currently looking for a motivated and energetic person with route, contract, and agent management knowledge to join our team.

Primary Role: You will oversee the daily operations of the customer service department. Communicating customer service objectives to our Customer Service Agents, training, coaching, implementing production, productivity, quality, and customer-service standards. Part of your role will be to identify system and workflow improvements to enhance our team’s efficiency.    

Key Responsibilities:

• Supervise the daily operations of the customer service department
• Set customer service goals for team members and help them reach those goals
• Create and develop beneficial relationships with customers, vendors, and internal departments
• Actively manage the cycle times, expectations, and communication with customers
• Maintain customer satisfaction by providing problem-solving resources
• Respond to and resolve escalated issues and/or unique and complex customer requests
• Proactively manage the customer to foresee challenges and how to turn them into successes
• Coach, guide, and manage team members
• Suggest programs and procedures to enhance productivity and performance
• Contribute to the success of the organization by being a team player

Required Qualifications:

• High School diploma or equivalent (G.E.D.) is required
• Customer service skills
• Ability to remain professional, courteous, and patient when communicating with customers
• Creative problem-solving skills, ability to multi-task, and prioritize issues
• Excellent communication and organization skills
• Ability to train, coach, mentor, and manage people
• Proficient in administrative and documentation procedures
• Demonstrated ability to analyze information and develop standards and process improvement
• Experience as a Customer Service Lead or Manager

Preferred Skills:

• Knowledge of logistics and freight movement a plus

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

This role will work out of our corporate office in Eagan, MN. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public
• Occasional visits to local warehouse may be required
• Some weekend and evening hours may be required

About ACS Logistics Holdings:

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.